By using Ethan (ethansports.com), the user has unconditionally accepted the terms and conditions of use as given here under and/or elsewhere in the site.

In order to use the ethansports.com, the user have accepted the following terms and conditions given below. We reserve the right to add, delete, alter or modify these terms and conditions at any time.

1. The user may carefully read all the information on products and services as provided in relevant sections.
2. Ethan acts only as a facilitator to facilitate transactions between user and vendors through Ethan (ethansports.com). We are not responsible for any loses, expenses, quality of products or services, damages and/or taxes incurred by users in the use of the facility.
3. Ethan will not be responsible for any damage suffered by users from use of the services on Ethan  (ethansports.com). This without limitation includes loss of revenue or data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the vendor. This disclaimer of liability also applies to any damages or injury caused by any failure of performance, negligence, defect, deletion, error, omission, interruption, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behavior, or under any other cause of action.
4. All products are checked, screened and assured by the vendors to ensure that the products are of the standard, quality, design, composition, style or model that they are representative of.
5. The prices and availability of products are subject to change without prior notice at the sole discretion of Ethan (ethansports.com).
6. Request for cancellations of orders once placed on ethansports.com shall not be entertained after 12 hours of placing the order.
7. We reserve the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The payment shall be refunded and the user shall be informed of the same.
8. If a non-delivery or late delivery occurs due to a mistake by the user (i.e. wrong or incomplete name or address or recipient not available) any extra cost spent by Fuaark for re-delivery shall be claimed from the user placing the order.
9. The User agrees to give accurate, authentic and true information. ethansports.com reserves the right to confirm and validate the information and other details provided by the user at any point of time. If any such user details are found not to be true wholly or partly, ethansports.com has the right in its sole discretion to reject the registration and debar the user from using the services of ethansports.com and/or other affiliated websites without prior intimation whatsoever.
10. Ethan will not be liable for any type or kind of credit card fraud. The liability to use a card fraudulently will be on the user and the ones to 'prove otherwise' shall be exclusively on the user. The user must exclusively use his/her own card on the site.
11. Ethan shall not be liable for any delay/non-delivery of ordered goods by the vendors (trade organizations, manufacturers/shops etc.), flood, fire, wars, acts of God or any cause that is beyond the control of us.
12. The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
13. Ethan shall not entertain any complaints after 10 days, once the order is delivered.
14. If the user has any question, doubts or confusion in regard to any of the terms & conditions set out herein he should seek clarifications from us through email: Ethan and should wait for a written clarification before using the service.
15. If a non-delivery or late delivery occurs in any case then Ethan is not liable to pay/refund any amount more than the order value of the customer.
16. In case of cashback, the cashback is not applicable for order placed via Guest Checkout. A valid login is must to avail the benefits of cashback while placing the order. 

We respect the trust you place on Ethan (ethansports.com) We are committed to protect all information that you share with us. We insist upon the highest standards for secure transactions and customer information privacy. We follow stringent procedures to help protect the confidentiality, security, and integrity of data stored on our systems. Please go through our following privacy policy. 

Throughout this privacy policy references to ‘website’ mean ‘ethansports.com’ and references to “you” mean any person submitting any data to us or our agent or this website.

1. Collection of Personally Identifiable and other Information:

If you do nothing during your visit to our website but browse through the website, read pages, or download information, We automatically collect and store the following information about your visit. Your web browser software transmits most of this information to us.

• This information does not identify you personally:
•  The numeric IP address from which you access the Site;
• The type of browser and operating system used to access the Site;
• The date and time you access the Site;
• The pages you visit, including graphics loaded from each page and other documents you download, such as PDF files and word processing documents; and
• If you linked to the Site from another web site, the address of that web site.
• We use the above information to help us make our website more useful to you and visitors like you.

We need to use ‘cookies’ on the website to enhance the user shopping experience and avoid multiple logins or password authentication requests. A "cookie" is a tiny text file that a web site can place on your computer's hard drive in order to collect information about your activities on the site. Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website. Please note that the cookies we use for our website or email campaigns do not store personally identifiable information about you.

In addition to the information specified above, you may choose to provide certain information for online shopping on this website, including the following.

• When you register (log in), you supply your email address and a password. This allows us to provide you access to your account every time you visit our Website.
• Before completing your first purchase, we also ask you for your name, phone number/ mobile number, email, billing and shipping addresses. This information, along with details pertaining to your bank account or credit card or debit card or other payment instruments is necessary to fulfill your order.
• Other content and data that you provide while using the website, for example, blogs, discussion boards, chat messages, membership of mailing lists and other data, documents and images stored on our servers.

In addition, from time to time, we may ask you for additional information.

We only collect your Personal Information to conduct our business and to enable us to deliver and improve our Services. We do not sell your Personal Information to any third party or otherwise trade on it.

2. Use of information:

We use personal information to provide the services you request. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect fees owed; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. In our efforts to continually improve our product and service offerings, we collect and analyze data about our users' activity on our website. We identify and use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to help identify you and to gather broad demographic information. We use this data to tailor your experience at our site, providing you with content that we think you might be interested in and to display content according to your preferences.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public

3. Use of services

Your use of all services on the website and your provision of information in connection with these services are purely voluntary. You will always have the option of whether to perform the transaction and provide this information. However, in order to open an online service account or perform a service transaction, you will be required to provide some personal information. Whether to perform the transaction is up to you.

If you choose to provide us with personal information, we will use that information to respond to your message and to help us get you the product or information you have requested. You may choose to subscribe to our online newsletter describing new services and updates on the site. You may unsubscribe at any time.

We may transfer our databases containing your personal information if we sell our business or part of it.

4. Security

We take the integrity of the information and systems that we maintain very seriously. As such, we have instituted security measures for all information systems under our control so that information will not be lost, misused or altered.

For website security purposes and to ensure that our Services remain available to all users, we employ software programs to monitor traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. Notwithstanding anything stated above, we reserve the right to use information from these sources to help identify an individual or prosecute malicious use or misuse of the website.

Your account information is password-protected for your privacy and security. In certain areas, as with credit card transactions, our Site uses industry-standard secure socket layer (SSL) encryption to protect data transmissions.

Any of your information which you provide when you use certain Services and are to an open, public environment or forum including (without limitation) any blog, community or discussion board, is not confidential, does not constitute Personal Information, and is not subject to protection under Privacy Policy. Since such public environments are accessible by third parties, it is possible that third parties may collect and collate and use such information for their own purposes. You should accordingly be careful when deciding to share any of your Personal Information in such public environments.

ethansports.com may use various outside agencies (third party service providers) to make our Website operate. For example, we may use third parties to host our Website, operate various features made available on our Website, send emails, SMS, analyze data, provide search results and links, and assist in fulfilling your orders. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. Some of these third parties may need access to your information in order to make the services provided through our Website work. Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our Website. We seek to protect your rights of privacy on systems and this website (ethansports.com) controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control. You should take note that the information and privacy policies of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours.

5. Grievances and Redressal:

We are committed to promptly address any grievances that you might have in connection with our use of any information that you provide us. Accordingly, you may communicate any grievances that you might have by e-mailing, phoning, us at contact numbers provided here Contact Us on ethansports2018@gmail.com

6. Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

7. Information that we collect from you:

You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.• information from surveys, promotions and competitions that we may, from time to time, run on the Site, if you choose to respond to, or participate in, them.

• Details of any transaction made through the Website; and

• In connection with an account sign-in facility, your log-in and password details;

• Information (including your name, email address, phone numbers, home address, shipping address and credit card billing address) that you provide by completing forms on the Website, upload or submit any material via the Website, or request any information;

We may collect and process the following personal information about you.

8. What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

9. How do I withdraw my consent?

If you have provided consent and we are relying on that as the legal ground of processing your personal information and wish to exercise your right to withdraw that consent you can do so at any time by contacting us at ethansports2018@gmail.com

10. Contact Information

If you have questions or concerns regarding this Privacy Policy; please contact our support at ethansports2018@gmail.com

This policy is current as of the effective date set forth above. the company may, in its sole and absolute discretion, change this policy from time to time by updating this document. the company will post its updated policy on ETHAN on this page. the company encourages you to review this policy regularly for any changes. your continued use of ETHAN and/or continued provision of personal information to us will be subject to the terms of the then-current policy.

At Ethan, we strive for 100% customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we offer a hassle-free return process. Please note the following details:

Domestic Orders

• General Satisfaction Guarantee:
• We stand by our products with a 100% Satisfaction Guarantee. No questions asked. However, unique return policies may apply to heavily discounted items or during specific campaigns.
  
  
• Exclusions - 'Final Sale' Items:
• Items from the 'Final Sale' section are not eligible for Return & Exchange.
  
  
• Contact Information:
• If you wish to initiate a return or have any concerns, kindly reach out to us at ethansports2018@gmail.com
  
  
• First Order Return/Exchange:
• Your first order is eligible for exchange or return, and you may receive a refund. (Special rules may apply during selected marketing campaigns or sale periods.)
  
  
• Return Process:
• Pick-up will be attempted twice. If unsuccessful, kindly send the shipment back to our company address. Reverse Pick Up is subject to service availability in your area pin code.
  
  
• Exchange/Refund Limitation:
• One order is eligible for exchange/refund only once. We cannot provide exchange/refund for products that have already been exchanged.
  
  
• Timeframe for Returns:
• You can exchange or return a product within 7 days from the date of receiving the order.
  
  
  
• Payment Refund Details:
• COD amount or any discount coupon amount will not be refunded. For prepaid orders, a 3% processing fee will be deducted in case of a refund.
  
  
• Reverse Pickup Conditions:
• Reverse pick up will be attempted by us wherever feasible. However, there will be only one reverse pickup provided for one order. In exceptional circumstances, you may be asked to send the products through a reliable courier if reverse pickup is not available in your area.
  
  

By making a purchase with Ethan, you agree to comply with the terms and conditions outlined in this return policy.

If you have any questions or require further assistance, feel free to contact our customer care team at ethansports2018@gmail.com

Domestic Shipping (within India) :

• To metros - Estimated delivery within 2-4 business days.
• To the rest of India : Estimated delivery within 3-6 business days.

  Free Shipping:

  • Enjoy free standard shipping on all orders in India.

    Order Tracking:

    • Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the provided tracking information.
      

      Incorrect Shipping Information:

      • Please ensure that your shipping address is accurate and complete. Ethan is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional shipping charges incurred due to address errors will be the customer's responsibility.

      Delivery Issues:

      • In the event of delivery issues, such as lost or damaged items, please contact our customer service team at ethansports2018@gmail.com within 7 days of receiving your order. We will work to resolve the issue promptly.
        
        
      • In case of damaged items, we kindly ask you to provide an unboxing video of the parcel right after it's delivered for a smooth assistance provided which, you can select either a return/replacement of the product/s. 

      Note : Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.

      If you're still concerned about the whereabouts of your parcel or any other shipping information regarding your order, contact us and our team will be happy to assist you. 

CONTACT ADDRESS -

OM SAI TRADERS

719 , SECTOR 21E , GROUND FLOOR , SECTOR 21E , SECTOR 22 ROAD , GURUGRAM , GURUGRAM , HARYANA , 122016

GSTIN - 06APNPK9387A1ZL

EMAIL US -

ethansports2018@gmail.com